Creating Joy - delivering value.
The Passenger, Comet Ping Pong, Open City, Atomic Billiards, Hard Rock Cafe, Walt Disney World and my own food truck Pinup Panini
General Manager experience; team management, accounts payable (AP), scheduling, vendor relationships, events, social media, and sales to drive business growth and increase customer satisfaction.
Solving problems is wonderful…
With over 15 years of experience partnering with clients throughout their decision-making journey, I've honed my skills in active listening, empathy, and prioritizing needs to guide clients to solutions that exceed expectations.
I create collaborative, supportive environments for my teams that enable open communication and innovative thinking. By observing users in their own environments, I gain insights into their goals and struggles, allowing me to design truly user-centric products.
The hospitality industry thrives on great service, just like any industry relies on positive customer relationships. My years of expertise in delivering service makes me a valuable asset for creating raving fans and brand advocates.
I have the tools and experience to help any business succeed. Tools included; Google Analytics, SEMrush, Qualtrics, UserTesting.org, Salesforce, Asana, Teamwork CRM, SmartSheets, Figma, Balsmiq, Hootsuite, Micros/Toast/Square/POS, SurveyMonkey Enterprise, TypeForm, Bizzabo, Miro, Mural, LuckyOrange, Screaming Frog, HotJar, Adobe XD and ADA Accessibility.